Shipping Policy
Putian City Chengxiang District Sagittarius Trading Co., Ltd.
Email: service@qivorla.com
At Qivorla™, we understand that receiving your order is an important part of your shopping experience. Our shipping process is designed to provide a smooth, reliable, and transparent journey from our warehouse partners to your doorstep.
Our Shipping Approach
Qivorla™ is dedicated to creating thoughtfully designed pet products that bring comfort and happiness into everyday life.
To provide better product availability and reduce unnecessary storage waste, some orders are fulfilled through carefully selected manufacturing partners and international distribution networks.
This fulfillment method helps us:
- Provide high-quality pet essentials efficiently
- Maintain accessible pricing for our customers
- Reduce unnecessary inventory and support a more responsible supply process
We appreciate your understanding as we work to deliver products with care and attention.
1. Order Processing & Shipping Charges
Every Qivorla™ order goes through a careful preparation process before shipment.
Processing Time:
Please allow 2–4 business days for order verification, quality inspection, and packaging before your order is shipped.
High-Volume Periods:
During holidays, promotional events, or peak shopping seasons, processing may require up to 5 business days.
Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Schedule
Because Qivorla™ products may be shipped from different fulfillment locations, delivery times can vary depending on destination and local carrier conditions.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Locations | 15–20 Business Days |
Please note that these timeframes are estimates and do not represent guaranteed arrival dates.
We appreciate your patience while your order travels safely to you.
3. Shipment Tracking
Once your order leaves our fulfillment center, a confirmation email containing tracking details will be sent to you.
Please keep in mind:
- Tracking information may take 1–3 business days to become active after shipment
- Temporary gaps in tracking updates may occur while packages are moving between carriers
- Your order may still be progressing even when tracking information has not recently changed
4. International Duties & Import Fees
For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.
This means:
- Customers are responsible for any applicable customs charges, import duties, or local taxes required by their country
- Qivorla™ cannot control customs processing times or delays caused by government inspections
- Import regulations may differ depending on location
5. Changes, Address Updates & Cancellations
We begin preparing orders shortly after purchase to ensure efficient delivery.
If you need to update your shipping information or request cancellation, please contact us at:
within 12 hours of placing your order.
After an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be available.
6. Damaged, Missing, or Lost Packages
Your satisfaction matters to us, and we want every order to arrive safely.
Damaged Items:
If your package arrives damaged, please contact us within 72 hours and provide photos of the item and packaging. Our team will review the situation and assist with a suitable solution.
Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to arrange a replacement or appropriate resolution.
Thank you for choosing Qivorla™.
We appreciate your trust and are committed to making every delivery experience simple, reliable, and enjoyable.